— Service · Managed IT

Reliable IT operations for SMBs that can't afford downtime.

A full IT department in a fixed monthly fee. RMM, patch management, 24/7 help desk, Microsoft 365 administration, and end-to-end vendor coordination — for businesses across New Jersey, New York, and Connecticut.

Pricing from

$95 / user / mo

Onboarding

2–4 weeks

SLA

Tiered response

Coverage

24 / 7 / 365

What's included

Every Managed IT engagement ships with these.

No surprise add-ons. Standard, Pro, Enterprise, and BYOL packages share the same operational foundation.

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RMM monitoring & patching

Syncro agents on every Windows and macOS endpoint. 24/7 telemetry, scheduled patching, scripted remediation.

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Microsoft 365 administration

License procurement, tenant configuration, MFA, Conditional Access, Intune device policies, and onboarding/offboarding.

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Vendor management

One number for ISP, VoIP, printers, line-of-business SaaS. We chase tickets so your team doesn't.

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Documentation

Runbooks, network diagrams, password vaults, and warranty data — all in one secure portal you actually own.

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24/7 help desk

Managed tier 1–3 support desk integrated with our PSA. Phone, email, and chat with tiered response targets.

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Asset & warranty tracking

Single inventory of every laptop, server, and peripheral. Lifecycle reports for budgeting and refresh planning.

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Onboarding / offboarding

New-hire kits and same-day account provisioning. Departure checklists with audit-ready evidence of access removal.

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Quarterly business reviews

vCIO-level roadmap with budget, risk, and lifecycle priorities. Aligned to your business goals — not our tooling.

Built for these teams

Common scenarios we solve.

10–30 employees · NJ

"Our office manager is doing IT in their spare time."

We become the IT function — structured intake, documented systems, and less key-person risk.

30–100 employees · NY

"Our internal IT person is buried."

We handle tier 1–2 tickets and patching so your senior admin can focus on projects.

75–250 employees · CT

"We need stronger security controls and cyber-insurance support."

We help document security controls, improve backup and MFA posture, and support cyber-insurance questionnaires.

Co-managed IT

Already Have an IT Person? We Make Them Better.

We supplement your existing internal IT with backup administration, security tooling, after-hours coverage, vendor management, and Microsoft 365 support.

After-hours coverage

Extend support beyond your internal team's working hours.

Security operations

Add endpoint protection, DNS filtering, backup checks, and security awareness workflows.

Vendor management

Let your internal IT focus on strategy while GBTech.ai handles escalations and coordination.

The stack

Best-of-breed tools, integrated into one operations layer.

Syncro

RMM & PSA. Continuous monitoring, ticketing, scripting, and patching across every endpoint and server.

Managed support desk

24/7 remote helpdesk with escalation workflows and documented runbooks.

Microsoft 365

Direct CSP licensing across Business Basic, Standard, and Business Premium with bundled support.

Ready to switch?

Planned overlap. Lower cutover risk.

We can co-manage with your existing IT or MSP during transition, document the environment, and cut over only once your team signs off.